customer care specialist

Adecco S.p.A. – Cesano Maderno Branch – is looking for a Customer Care Specialist for an important dealership located in the Limbiate area.

The selected candidate will join the customer support team.

Responsibilities

• Managing customer requests and providing timely, professional assistance.
• Coordinating activities with internal departments to ensure efficient support.
• Performing administrative tasks related to customer service.
• Providing responsive and professional customer support to training participants and internal stakeholders.
• Managing order processing activities for Italian customers in SAP.
• Supporting the sale, scheduling, booking, coordination, and logistics of local training courses.
• Assisting with administrative tasks across the EMEA Training Support group.
• Maintaining and updating records within the Learning Management System (LMS).
• Troubleshooting basic technical issues and guiding users through LMS navigation.
• Ensuring the accuracy and integrity of student certification documentation.
• Collaborating with trainers and operations teams to ensure smooth course delivery.
• Handling inquiries via email, phone, and chat in both Italian and English.

Required Qualifications

• High school diploma or equivalent.
• High proficiency in English (spoken and written) and Italian.
• Proven experience in customer service or administrative support roles.
• Strong computer literacy and ability to quickly learn new systems.
• Excellent communication and interpersonal skills.

Full-time | A fixed-term contract with the possibility of a permanent position afterwards is offered.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Manufacturing