Clinical Liaison Specialist

Description

Join a team that is changing millions of lives.

Transforming smiles, changing lives

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

About this opportunity

The Clinical Liaison Specialist position is responsible for supporting clinical activities and providing in-house clinical guidance and support as well as clinical customer support. The position will work cross-functionally to deliver an excellent clinical customer experience for all Invisalign Providers.

Responsibilities

• Deliver Results – Achievement of Monthly, Quarterly and Annual Clinical Plans and sales target by partnering with sales team to visit customers who need intensive clinical support
• Responsible for working with assigned accounts and team within Align Tech, including direction, motivation and development of clinical plans, targets, and strategies and the removal of obstacles to success (such as assisting dental professionals in case assessment, record taking, ClinCheck usage, troubleshooting problems and aligner issues; reviewing first 5 ClinChecks of newly trained doctors; reviewing ClinChecks for customers who need assistance; transferring cases that need expert advice to clinical consultants; preparing clinical materials to send to dental professionals; communicating with Align on various clinical support issues; providing clinical training to new staff)
• Provide all appropriate reporting to both the Clinical and Sales Manager including feedback from customers on a weekly and monthly report
• Work closely with co-colleagues to develop a high-performance team
• Consistent self-clinical competency development to provide the right and precise clinical support.
• Active collaboration with sales and marketing group to get the live needs in the field
• Drive the Best Outcomes
• Provide Product and Clinical Training and knowledge to assigned accounts.
• Provide appropriate training and field coaching as required to team members, distributors and all external customers
• Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling
• Ensure professional dress code and attitude is maintained at all
• Keep abreast of what competitors are doing; and to provide updates of market intelligence and pulses in the market.
• Providing continuous education to staff especially sales and marketing team and training when there is new product launch
• Coordinating clinical related sales / marketing programs like mentorship program, smile program, etc.
• Be responsible for all quality updates records and customer product feedback
• Develop and lead the global standard and localized various training courses to the customers
• Lock in Key Relationships
• Engage certified doctors and develop the potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitters to develop Invisalign business

Qualifications

• Skills, Knowledge & Expertise
• Graduate of Doctorate of Dental Surgery, Bachelor of Dental Surgery.
• Or Dental hygienist background
• With 1-2 years of working experience in a corporate environment preferred
• Experience in training dentists / orthodontists
• Proficient in English
• Effective communication and presentation skills
• Provide support to audit processes and quality management system as required

About Align Technology

Your growth and well-being

At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect :

• Health and well-being programs to keep you thriving in both body and mind.
• Employee-exclusive discounts on Invisalign products.
• Learning opportunities through online learning resources and support for your individual development plans.
• Inclusive, global workplace that fosters collaboration, recognition and belonging.

Country and / or role specific details will be shared with you by your recruiter during the interview process.

Discover Align

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align’s core values of agility, customer, and accountability are more than words to work by, they are word