Assistant Executive Housekeeper

Assistant Executive Housekeeper at Hotel de la Ville, a Rocco Forte hotel

Reports to: Executive Housekeeper.

Responsibilities:

• Ensure that housekeeping requests by guests are responded to in a timely and efficient manner and, where possible, anticipate guests’ needs.
• Guarantee daily inspection of guest rooms, public areas, and back‑of‑house areas to maintain and reach our service standard.
• Help in maintaining all department inventories and cleaning schedules.
• Support the Executive Housekeeper in maintaining the décor of staff house, lockers, and back‑of‑house.
• Assist the Executive Housekeeper in the housekeeping staff appraisal, training and development.
• Comply with the financial objectives of the department.

We offer:

• Permanent contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (€35 per night) upon reaching 6 working months; also entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products “Irene Forte”.
• Managing Team Performance: Sets high standards, provides guidance, development, and takes corrective action to achieve consistently high levels of service.
• Personal Effectiveness: Adapts interpersonal style and skills so high‑quality results are achieved; modifies behaviour to accommodate individuals, situations, and tasks.
• Personal and team development: Seeks opportunities to learn and develop themselves and others to add value to the department and hotel.
• Business awareness: Understands the direct connection between day‑to‑day service delivery and how it impacts departmental, hotel, and company success.
• Service excellence: Delivers service standards that consistently exceed guest expectations.
• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform the job well and in line with departmental SOPs.

Other requirements:

• English knowledge (intermediate level).
• Previous professional experience in the same role is preferred.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).

Seniority level

Associate

Employment type

Full-time

Job function

Hospitality