Systems Engineer, AWS

Job ID: 3087196 | AWS EMEA SARL (UK Branch)

Would you like to help implement innovative cloud computing solutions and solve the most complex technical problems? Are you excited by the prospect of building and running the world's largest cloud computing infrastructure to provide a better world for future generations? Amazon Web Services (AWS) builds and operates some of the largest internet infrastructure on the planet, providing companies of all sizes with a cloud‑based infrastructure platform. To meet growing global demand, we need people who are motivated by learning and innovation.

If you join us, you’ll be part of a world‑class team in a dynamic, start‑up‑like environment. This is an opportunity to operate and engineer systems on a massive scale, gain world‑class experience in cloud computing, and work alongside people passionate about cloud services. First‑class customer service and continuous improvement are core to our culture.

AWS Utility Computing (UC) is responsible for product innovations such as Amazon S3 and EC2, and constantly releases new services that set the industry apart. As a member of UC, you will support the development and management of Compute, Database, Storage, IoT, Platform, and Productivity Apps services, including support for customers needing specialized security solutions.

Top reasons to join our team

• Be a catalyst to deliver truly disruptive products that are growing rapidly
• Define, build, own, and run a service in a high‑growth environment
• Solve unique and first‑order problems at massive scale across many AWS services
• Learn how to build and operate distributed systems at massive scale
• Build and influence the tools and utilities that are part of the AWS fleet running our internal services

Key job responsibilities

• Deeply understand and root‑cause customer issues, investigate metric trends, and collaborate with senior engineers
• Own services and support out‑of‑hours support as smoothly as possible, implementing operational excellence best practices
• Utilise Linux skills to troubleshoot, innovate fixes, maintain software, and provide metrics for capacity and efficiency management
• Apply networking knowledge to identify and troubleshoot network connectivity issues
• Communicate clearly, collaborate across teams, and drive results while managing ambiguity and change
• Maintain a customer‑obsessed mindset, consistently looking to understand pain points and deliver quick, comprehensive resolutions

You will need to be a UK national and be able to obtain and maintain a UK Government Security Clearance. Further details can be found at the UK government portal.

Basic Qualifications

• Working knowledge of Linux system administration and strong troubleshooting skills at all levels, from application to network to host
• Experience with systems automation using BASH, Python, Perl, or similar
• Experience with network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP)

Preferred Qualifications

• Exposure to cloud computing concepts and design considerations
• Knowledge of configuration management systems such as Puppet, Chef, Ansible, or related tools

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.