Senior Analyst IT Support

Overview

Company: Marsh

Description: We are seeking a talented individual to join our team. This role will be based in Milan.

What you will love

A close-knit team. Working in a dynamic, collaborative, attentive and stimulating international environment. Supporting the Oliver Wyman Group branch in Italy and Greece (over 200 employees). Working in a constantly evolving environment and supporting various IT projects. Interacting with various international corporate teams.

Responsibilities / We will count on you to

• You will join the Marsh McLennan Group IT support team which provides support for technology assets and manages incidents for internal customers (colleagues); provides training on the tools used; and manages the IT infrastructure for the Oliver Wyman Group company.
• Analyze and resolve first- and second-level incidents.
• Prepare, provide support and deliver laptops and phones used by our employees.
• Manage escalated incidents or requests requiring higher technical expertise or the involvement of subject matter experts internationally.
• Monitor activities using our internal incident management tool ServiceNow (opening, managing and resolving / closing cases).
• Collaborate with international IT teams and participate in migrations and rollouts.

Prerequisites / Qualifications

• At least 3 years of experience, ideally in an IT services company.
• Good knowledge of the Windows operating system and laptop hardware.
• Demonstrate good interpersonal skills and teamwork ability.
• Ability to work under pressure, appropriately manage priorities and time.
• Autonomous, rigorous, motivated and focused on internal customer satisfaction.
• Ability to summarize and manage multiple issues simultaneously.
• Effective communication and critical thinking; providing suggestions.
• Good level of English (written and spoken).
• Knowledge of ServiceNow; willingness to travel occasionally and to work weekends will be considered a plus.

What makes you stand out

• Your motivation and mental attitude.
• Your knowledge of the IT world.
• Your expertise in providing IT support.
• Your focus on internal customer satisfaction.
• A good level of English (written and spoken).
• ServiceNow knowledge; travel availability and weekend work willingness will be considered a plus.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

Marsh McLennan – Company note

Marsh McLennan (NYSE: MMC) is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Required Experience

Senior IC

Key Skills

Baan, English Language, Ideas, Access, Games, Application Management

Employment Type

Full-Time

Experience

years

Vacancy

1