Account Manager - Food Industry (supply chain & strategy)

Overview

TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solutions for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts, has been our strength for over 50 years. At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. Join the resource revolution!

Job Description

Both TOMRA and ICOEL agree that there are significant business growth opportunities across regions and believe that this growth can be best addressed through cohesive alignment and planning, particularly in the area of supply chain and operations. The purpose of this role is to proactively manage demand, capacity and constraints specific to TOMRA projects with ICOEL, and overcome these to maximise business benefits for both parties.

Responsibilities

• Ensuring a shared understanding of TOMRA demand across regions and ICOEL capacity constraints;
• Develop an aligned position within TOMRA Food on demand forecasts, probabilities and represent a unified position on priorities to ICOEL, develop and manage a process to support this on an on-going basis;
• Develop an execution plan with ICOEL that maximises available capacity and optimises the number of project deliveries within required customer delivery dates;
• Where projects cannot be supported by ICOEL for capacity reasons, develop alternative strategies for supporting deals through other partners.

Role And Responsibilities

Food industry experience is essential:

Relationship:

• Develop a strong relationship of trust with key stakeholders in ICOEL and TOMRA. These include ICOEL management, TOMRA regional heads, regional sales and service leaders, customer solutions teams and global solutions, through transparent processes, clear communication and presence.
• Develop a deep understanding of customer needs and how both ICOEL and TOMRA address these needs.

Planning & Management:

• Implement a robust planning process that integrates information on customer pipeline, regional priorities and available capacity at ICOEL with TOMRA Food’s planning processes.
• Create a S&OP process aligned with TOMRA Food for demand and supply planning without jeopardizing the role ICOEL has as distributor in selected markets.
• Develop clear criteria for prioritisation of customer orders and build an aligned prioritised forecast within TOMRA Food; represent this as one TOMRA Food voice to ICOEL.
• Reconcile the TOMRA demand plan with ICOEL supply and engineering capacity plan; identify gaps and develop an aligned production execution plan that optimises customer orders with available capacity.
• Develop mitigation plans where demand exceeds the available capacity plan, including sourcing 3rd party suppliers and balancing workload.
• Ensure transparent and open decision making across parties.

Safety, Quality And Compliance:

• Promote a “Safety First” culture throughout the company, our customers, and our industry.
• Ensure adherence to safety and quality across all facets of our operation and customer delivery.
• Ensure the team works within agreed operating models, and ensure all decisions are made within agreed authority limits.
• Ensure compliance with agreed policies, processes, procedures, controls and address quality and assurance outcomes as required.
• Observe and comply with our code of conduct.
• Identify, implement and embed any Excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experience.
• Create a S&OP process without jeopardising the direct and distribution capacity of ICOEL

Qualifications

About You:

• A level 7 (NQF) qualification in a technical, planning or business discipline.
• Previous experience working within the processed or fresh food industry, in a customer-facing, account management, planning or operational role.
• Excellent leadership skills with min. 5+ years in a position of influence.
• Strong track-record of building enduring and effective relationships.
• Experience in working with a global team across different continents.
• Excellent verbal and written communication skills. Fluent in English. Conversational Italian desired but not essential.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Capable of inspiring and aligning cross-functional teams.
• Excellent organisational skills and attention to detail.
• Strong analytical, strategic and problem-solving skills.
• Ability to prioritise tasks and to delegate them when appropriate.
• Sociable and caring, with good support skills.

Additional Information

• The role will be based at ICOEL’s Fondi facility in Italy.
• Candidates must have an ability to work flexibly, in an open office environment, manufacturing sites as well as industrial customer worksites in any country as directed.

Compensation And Benefits

• The information below is indicative and subject to contract terms: National Contract under the Metalmeccanica Industria Collective Bargaining Agreement (CCNL).
• Annual Bonus: Up to 10% based on performance.
• Contract Type: Permanent, with a 3-month probation period.
• Work Equipment: Company laptop and mobile phone provided.
• Health Coverage: Private health insurance via MetaSalute.
• Life & Disability Insurance: Coverage through Assidim.
• Accident Insurance: Provided via INAIL.
• Pension & Social Security: Contributions managed by INPS.
• Travel Expenses: Reimbursement for business travel within Italy and abroad.