Director of Housekeeping | Italian and English Speaker M/F

Director of Housekeeping | Italian and English Speaker M/F

Join to apply for the Director of Housekeeping | Italian and English Speaker M/F role at Chaberton Professionals

Chaberton Professionals is one of the recruiting divisions of Chaberton Partners. From our HQ in Lugano, we support client companies in the search and selection of middle and top management profiles. Our goal is to create success stories and enrich the talent pipeline within our client companies.

Our Client is a fast-growing international hospitality group, operating in a luxury environment, for which we are supporting a research for a Housekeeping Director. The project is a new opening for the summer 2026.

General Operations

• Elevates the guest experience by ensuring all housekeeping duties are performed to the highest hotel standards.
• Leads daily housekeeping activities, ensuring every Ambassador consistently delivers exceptional service.
• Analyzes key data to prepare reports and budgets, driving efficient operations and resource allocation.
• Guarantees every occupied room is impeccably cleaned and prepared daily, exceeding guest expectations.
• Maintains exceptional standards by implementing a rigorous daily inspection program for guest rooms, back of house, and public areas.
• Manages Private Bar inventory, ensuring amenities are consistently stocked for guest convenience.

Financial and Administration

• Develops and manages the department's annual budget in collaboration with Finance, aligning with the overall business strategy.
• Implements strict cost control measures to achieve financial targets, maximizing profitability and resource efficiency.
• Ensures compliance with purchasing and store requisition procedures, maintaining strong vendor relationships and supply chain effectiveness.
• Guarantees the availability of all necessary resources and materials through proactive par stock management, in partnership with Purchasing and Stores.

Human Resources

• Actively builds a strong team culture by participating in HR events, recruiting top talent, and seamlessly integrating new Ambassadors to uphold service standards.
• Collaborates with Learning & Development to design and deliver impactful training programs that enhance skills and ensure operational excellence.
• Empowers Ambassadors by setting clear goals, providing regular performance appraisals, and offering constructive feedback for professional growth.
• Cultivates a positive and supportive work environment by addressing concerns, resolving conflicts, and fostering open communication through an open-door policy.
• Represents the Maison with excellence through impeccable grooming and adherence to CB Living standards.
• Ensures operational efficiency and safety by consistently following Ambassador Handbook guidelines, departmental policies, and emergency procedures.
• Connects with the Maison's purpose by developing a deep understanding and embodiment of the organization’s mission, vision, and values.
• Elevates the guest experience by professionally resolving complaints, adhering to Maison policies, and exceeding expectations.
• The Candidate will report to the Room Division Manager & dotted Line to General Manager and have a hierarchical role vis‑à‑vis your Department Heads.
• The Candidate speaks Italian and English and has at least 2 years of experience in a similar position. Proficient in Microsoft Office, particularly Excel, and knowledgeable in hospitality software such as Opera Cloud, Unifocus and Material Control.

Compensation

Basic salary (depending on experience) and accommodation, bonus based on objectives.

Seniority Level

• Director

Employment Type

• Full-time

Job Function

• Management, Public Relations, and Human Resources

Industries

• Hotels and Motels, Hospitality, and Food and Beverage Services

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