Solutions Account Manager

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We’re looking for a Solutions Account Manager with a strong technical background to work at the intersection of technology, customers, and revenue.

This role is ideal for someone who started their career as a software engineer, technical PM, or solutions-oriented professional, and later moved closer to customers and business impact.

You’ll work with enterprise clients, engaging directly with CTOs, Heads of Engineering, and VP-level stakeholders, supporting both account growth and new customer acquisition, in close collaboration with SDRs and the Solutions Engineering team.

The role is based in Milan, with a hybrid setup (usually 3 days per week on-site, but it can be more flexible).

The budget for this role is up to €65,000 + company car and other benefits.

This is not a classic sales role and not a pure customer success position: you’ll own commercial outcomes, always through a strong technical and consultative approach.

Responsibilities

Customer & Account Ownership

• Act as a trusted technical and commercial partner for enterprise customers
• Manage and grow existing accounts through upselling and expansion initiatives
• customers in evolving their architecture and platform usage in line with business needs

New Business & Growth

• Take ownership of qualified inbound leads and warm opportunities
• Contribute to opening new enterprise accounts, working alongside SDRs and Solutions Engineers
• Participate in industry events, conferences, and meetups to build relationships and identify new opportunities

Technical & Strategic Engagement

• Lead high-level conversations around cloud-native architectures, microservices, PaaS, and platform engineering
• Translate complex technical requirements into clear value propositions
• Work closely with Sales, Solutions, and Product teams to ensure alignment between customer needs and platform capabilities

Requirements

• Previous experience as a software engineer, technical PM, solutions engineer, or similar
• Experience in customer-facing roles within B2B tech companies (SaaS, platform, cloud, DevOps, PaaS)
• Proven ability to engage with senior technical stakeholders in complex, enterprise environments

Skills & Mindset

• Strong understanding of modern software architectures
• Commercial mindset: comfortable discussing value, scope, and commercial topics
• Ability to balance long-term relationships with ownership of business outcomes
• Clear, structured communication, especially on complex technical topics
• Comfortable working in a collaborative and pragmatic environment

What this role is not

• Not cold calling or pure outbound sales
• Not a support-only or post-sales customer success role
• Not a junior or execution-only position

You will be expected to own outcomes, not just activities.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

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