Field Service Engineer

Field Service Engineer

Join to apply for the Field Service Engineer role at Comecer.

Handles the technical service at the premises of the final customer; Service, maintenance, repair, testing and calibration of complex equipment with minimum supervision; Report issues of the final customer; Support requests from customers or partners.

Responsibilities

• Performs service at customer premises based on instructions from Service Planner and records results using the work report and FUSION enterprise system.
• Through the switchboard, receives phone calls for service requests, identifies and associates the reference machine to the customer/partner using FUSION and opens the resulting ticket.
• Domestic and international travel.

Qualifications

• Five years Industrial Technical diploma with Mechanical/Electrical emphasis.
• Training courses on handling service over the phone/remotely.

Technical Skills

• Hands‑on experience troubleshooting and repairing machinery.
• Interpret/read electrical and mechanical drawings, manufacturer guidelines, reference manuals and instruction guides.
• Work with suppliers to resolve technical issues at customer sites.
• Practiced technical competences (electrical and mechanical) on equipment produced and installed.
• Practiced validation competences with reporting according to legislation on equipment produced and installed.
• MS Office Suite and FUSION company enterprise system.

Relational Skills

• Excellent listening, communication, and problem‑solving skills with a rigorous logic and precise method.
• Customer‑focused: dedicated to satisfying customer expectations and improving product/service.
• Follow customer’s plant and safety regulations while at their facility.

Language Skills

• Good/great knowledge of English, both written and spoken.

Experience

• From 2 to 5 years of experience as a travelling technician or with remote technical service.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Industrial Machinery Manufacturing