Cluster Manager - Quick Commerce, Project Tez

A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives.

Key Responsibilities

• Ensure a safe work environment.
• Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations.
• Responsible for overall Quality, Productivity and dark store performance.
• Appraise performance; resolve problems; and address staffing needs.
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• Ensure Building health and inventory metrics with best in class quality metrics.
• Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
• Proactively identify and lead process improvement initiatives.
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Carry out resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
• Ensure best practices in people management and accountable for compliance, Connections and scorecards.
• Manage People and team development.
• Create leaders and talent pipeline. Good stakeholder management and project management skills.
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives.

Basic Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Preferred Qualifications

• 2+ years of performance metrics, process improvement or lean techniques experience.

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