Sr. VAS Ops. Program Manager, VAS

Job ID: 3030173 | Amazon.com Services LLC

Overview

Amazon Lab126 is an inventive research and development company that designs and engineers high‑profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best‑selling Kindle family of products. Since then, we have produced devices like Fire tablets, Fire TV, and Amazon Echo.

Key Job Responsibilities

• Managing cross‑functional initiatives, organizing, and executing complex projects across multiple teams and organizations (Amazon Devices product teams, Quality, Launch, Transportation, BI, Operations, Finance, etc.) and stakeholders, both internal and external.
• Optimizing VAS operations by partnering with technical teams (software, hardware, packaging and quality); independently assess technical needs, develop solutions, and lead implementation to support product teams' objectives.
• Expertise in system management including overseeing technological systems like inventory, and the ability to develop a holistic overview and generate performance reports.
• Deep understanding of consumer electronics including technical specifications and industry trends.
• Managing all phases of the project lifecycle including: Scoping, Research/Analysis, Execution and Post‑Mortem while ensuring that pre‑established productivity is on track.
• Launching projects domestically and internationally while working with remote teams.
• Partnering with key supply chain experts across DGL to lead, support, and influence new business initiatives to help VAS scale globally.
• Building strong partnerships with 3PL operation field leaders to identify opportunities to innovate new technology and scale productively with new initiatives.
• Analyzing and solving operational and technical barriers with a focus on understanding root causes and financial drivers.
• Strong data extraction, analytical and problem‑solving skills; ability to work with large, complex data sets and familiarity with statistics or other analytical techniques; excellent Excel skills.
• Traveling as required.

A Day in the Life

The role requires proven project management skills to lead and execute technically complex, global initiatives across multiple teams and under tight timelines. You will identify and solve challenging problems designed to unblock sales or safeguard star ratings while leading teams through new and ambiguous situations. Strong accountability and decision‑making skills are essential. Must have excellent writing and presentation skills. The candidate will communicate with senior leadership on status, risks, and process changes.

About the Team

VAS in the Device Global Logistics (DGL) group is looking for an individual who wants to work on a business that is growing at a rapid pace. Value‑added services are any type of alteration to a product, its hardware, software, packaging, its presentation and shipment itself – tasks that can be performed globally or locally. We provide stop‑gap solutions to other Amazon teams while driving continuous improvement for the company.

Basic Qualifications

• 5+ years of experience with Excel.
• Bachelor's degree, or 7+ years of professional or military experience.
• Experience working with complex data sets.
• Experience communicating results to senior leadership.
• Consumer electronics and Amazon Devices knowledge (hardware, software, packaging and quality).
• Excellent written and verbal communication skills with the ability to present complex technical information clearly to various audiences.
• Degree should have focus on business, engineering, or a supply‑chain/operations discipline.

Preferred Qualifications

• Knowledge of statistics or other analytical techniques.
• Experience with SQL.
• Proven ability to influence others and facilitate agreement among stakeholders with different interests.
• Experience with end‑to‑end product or project delivery.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.

This position will remain posted until filled. Applicants should apply via our internal or external career site.