IT Knowledge Engineer

Overview

AVASO Technology is a global leader in providing IT solutions and services, specializing in top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. We are seeking an experienced Managed IT Services Provider to join our team in Venice, Veneto, Italy. The successful service provider will provide technical support, troubleshooting, and IT assistance to end users, with a focus on on-site and remote desktop support, ensuring issues are resolved quickly and efficiently. This role requires strong technical skills and a customer-focused approach. Apply now by clicking the "Easy Apply" button or send your resume to Rohit.

Work with cutting-edge technologies to shape the future of IT solutions.

Responsibilities

• Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Deploy operating systems, updates, and software packages.
• Work with the IT team to resolve and escalate issues as needed.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for various internal stakeholders.

Qualifications

• 2+ years of experience in Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS, and Linux environments.
• Proficient with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
• Familiar with ITIL processes for incident, problem, and change management.
• Fluency in English.
• Fluency in Italian.
• Certifications: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
• Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
• Knowledge of IT security best practices and protocols.