Life Cycle Consultant

Responsible for selling products / services primarily through phone and emails to achieve predetermined sales quota.

Your tasks

Main Accountabilities

• Sell modification of service contract coverage
• Sell technical upgrade
• Project a professional company image through phone interaction and customer visits
• Make quotations for upgrade of service coverage, technical upgrades, parts-kits, and moves (with complete info from PM)
• Follow the sales process, including recontacting customers via CRM
• Provide weekly reports of activities
• Visit customers to present service products, contracts, and upgrade solutions
• Prepare lessons-learned meetings and report insights, especially regarding customer needs and feedback for product development and customer satisfaction improvement

Your profile

Training / Education

• Technical bachelor’s degree or equivalent experience
• Business school degree or similar experience
• Certifications: SPIN Selling, Miller Heiman PSS, Trusted Advisor Level 3

Professional Experience

• Minimum 2 years in customer service or technical sales
• Basic marketing skills for industrial B2B sales
• Confidence in handling customer inquiries about sales offers

Leadership / Other

• Methodical approach
• Good time management
• Effective communication skills
• Team player attitude

Tools : Microsoft Office and internal software

Additional Requirements

• Customer-oriented mindset
• Mechanical background
• Willingness to travel
• Valid car license
• English proficiency at CEFR B2 (upper intermediate)