Italian Customer Support Agent | Courier Services - Work In Greece - Relocation

Italian Customer Support Agent | Courier Services - Work In Greece - Relocation

Join Mercier Consultancy MD as an Italian Customer Support Agent specializing in courier services, with relocation to Greece.

Base Pay Range

Pay varies based on experience. Please discuss details with your recruiter.

Key Responsibilities

• Deliver exceptional customer support to Italian‑speaking clients through phone, email, and live chat
• Assist customers with inquiries related to courier services, including shipping options, tracking information, and service policies
• Manage and resolve customer complaints and issues effectively, ensuring high levels of satisfaction
• Document all interactions with customers in our CRM system, maintaining accurate records for future reference
• Collaborate with logistics and operations teams to provide comprehensive solutions to customer issues
• Stay updated on the latest company services, shipping rates, and industry trends to offer informed assistance

Requirements

• Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus
• Previous experience in customer support, particularly in the courier or logistics sector, is preferred
• Strong communication and problem‑solving skills to effectively engage with customers
• Excellent organizational abilities to manage multiple customer requests efficiently
• Familiarity with CRM software and customer service tools is advantageous
• A willingness to relocate to Greece for this position
• A commitment to providing exceptional customer service and support

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Health Insurance
• And Much More

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Customer Service

Industry

IT Services and IT Consulting