Project Operations Manager

Overview

As a Project Operations Manager, you will be responsible for the operational execution, control and continuous improvement of healthcare projects, ensuring services are delivered according to agreed standards, timelines, SLA and KPI. You will transform project designs into scalable, efficient and compliant operational services and serve as the main operational reference point for internal teams, suppliers and pharmaceutical companies.

Responsibilities

• Operational implementation and governance of QuiCare services, ensuring effective execution of Patient Support Programs (organization and supervision of patient-centered remote assistance and home-based nursing services) and Home Delivery activities (coordination of pharmacies, logistics partners and riders), in line with contractual agreements and quality standards.
• Coordination and management of operational resources, including internal teams and external partners (pharmacies, nurses, consultants and logistics providers), ensuring service continuity, workload balance and operational performance across all projects.
• Definition and management of operational procedures and SOPs for home nursing activities, governing logistics flows, pharmacy interfaces, privacy processes and escalation models, ensuring consistent application across the service network.
• Monitoring, reporting and client interface, including tracking of SLA and KPI, preparation of periodic service and project reports, management of service reviews with pharmaceutical companies, handling privacy and pharmacovigilance reconciliation processes, and ensuring full adherence of service delivery to agreed requirements.

Requirements

• At least 4 years of experience in operations, project delivery or service management roles, preferably in healthcare, digital health or regulated environments.
• University degree, preferably in Economics, Management, Engineering or related fields.
• Fluent English (minimum B2 level); Italian fluency is required.
• RAL range: €27,000 - €30,000, based on previous experience, plus performance-based bonus and meal vouchers.
• Strong operational mindset with attention to processes, quality and service continuity.
• On-site work required.

Benefits

• A career in an ambitious, international and fast-growing consulting company.
• Meritocratic, young and dynamic company with talented and collaborative colleagues.
• Unlimited coffee.

Employer Equality

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.