Field Service Engineer

Overview

Beckman Coulter Diagnostics is part of Danaher. For more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. We’re building a culture that celebrates diverse backgrounds, experiences, and perspectives of all our associates. We invest in you to build a meaningful career, be creative, and try new things with the support you need to be successful.

Responsibilities

• Provide Technical Customer support, on-site assistance to our customers.
• Escalates complex issues to greater level of technical support
• Responds to customer support calls within an assigned territory.

Qualifications

• Bachelor’s degree in Engineering is preferible or BiotechTechnical / Electronic Secondary School Diploma, proficient English is mandatory
• Experience in technical service at least 5 years
• Open to travel, (driving license is mandatory)
• Good communication and interpersonal skills both in English and Italian
• Able to work autonomously, being a team player as well

Job Details

We are currently looking for a Field Service Engineer (Emilia Romagna) , who will have the possibility to conduct service, repair and / or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service / product agreements. Responds to customer support calls within an assigned territory. The role requires critical thinking and analysis to make decisions, solve problems and implement solutions. The incumbent will communicate and listen effectively to create empathy with the customer, colleagues, and collaborators.

You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. You will work in a leading global company, with a leader who cares about you, your strengths and will help you to develop the best possible version of yourself.

Beckman Coulter is part of Danaher Corporation , a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit

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