Customer Experience Specialist, Sales

Overview

What to Expect: As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. You will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

In italiano (Italian): In qualità di Specialista Esperienza Cliente Tesla, sarai l’immagine del nostro marchio e sarai responsabile di accogliere e coinvolgere potenziali clienti, acquisire nuovi contatti e guidare i clienti, garantendo un processo di acquisto fluido. Farai parte di un team vendite e consegne che lavora in modo coeso e flessibile su tutte le attività. Ci aspettiamo che collaborerai frequentemente con il team e manterrai una mentalità di squadra per raggiungere gli obiettivi di vendita e distribuzione.

Responsibilities

• Greet and welcome customers as they enter the showroom, providing a positive and memorable first impression
• Assist with the delivery process, including showing customers to their vehicle and providing a final check-out experience
• Provide customers with a product orientation, highlighting key features and providing guidance on how to operate the vehicle and use its various features ahead of driving away in their new car
• Verify and confirm all required documents are present and in order prior to delivery
• Conduct pre-delivery inspections to ensure each vehicle meets Tesla's high standards for quality
• Act as a point of contact for post-sale inquiries, providing assistance and support as required
• Liaise with the delivery team, ensuring that customers are kept up-to-date on their vehicle's progress and receive regular updates on delivery timelines

What You’ll Bring

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions
• Ability to communicate information in an easy-to-understand manner
• Proven track record of delivering excellent customer experiences
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Flexibility to work on weekends and evenings as required
• Fluent in English and in local language

Requisiti

• Avere eccellenti competenze relazionali con una naturale capacità di stabilire relazioni e interagire con i clienti
• Avere una profonda conoscenza dei prodotti Tesla, inclusi veicoli, pannelli solari e soluzioni di stoccaggio energetico
• Avere la capacità di comunicare informazioni in modo facile da comprendere
• Avere un comprovato track record nell'offrire eccellenti esperienze ai clienti