Bespoke & Mto Back Office

Overview

At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. We’re looking for a Bespoke & MTO Back Office in Milan to contribute to our proud legacy and help shape our vibrant future.

Great things happen when every person contributes—makers, masters, designers and doers.

Responsibilities

BASIC PURPOSE OF THE JOB

As Bespoke & MTO Back Office you will be part of our team to be the point of contact in a B2B environment. Your purpose will be to ensure the documentary presence of all the necessary information to support the production phase of the finished product, starting from the Customer\'s order to the specifications required for production. You will oversee the system set-up managing the codification of all information received from the Product manager to guarantee the production of finished products.

WHAT MAKES UP YOUR DAY

Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realize your full potential.

IN THIS ROLE, YOU WILL BE IN CHARGE OF :

• Collaborate with Bespoke & MTO PM to ensure the creation of bill of materials for each orders received;
• Work with company functions to verify the availability of raw materials & accessories required for fulfilling the Customer’s order; Engage with Purchasing team in case of shortages;
• Ensure the proper transfer of information and technical specifications to the SC teams and / or Bespoke & MTO Sourcing Manager for products made by external suppliers;
• Ensure the launch of the production order and provide continuous follow-ups on the order\'s progress;
• In cooperation with Bespoke & MTO colleagues manage product returns in line with Group policies.

Qualifications

WHAT MAKES YOU, MAKES OUR TEAM

When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone with :

• Excellent English and Italian
• Excellent written and verbal communication skills
• Ability to work under pressure
• Problem solving and focus on results
• Ability to interact with business functions
• Excellent organizational skills
• 2+ years experience in luxury companies

About Zegna

WHAT MAKES YOU, MAKES OUR LEGACY

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.

Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder’s pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.