Service Quality SDA & TV Coordinator

Overview

Job Posting Title: Service Quality SDA & TV Coordinator

The challenge: An exciting opportunity to contribute to Haier Europe. The company aims for ambitious growth and leadership in the region. We are seeking someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals. We value entrepreneurship and innovation, a zero distance to consumers, and IoT & Ecosystem thinking. We are looking for a true change agent with an agile approach who thrives on ideas, collaborates across silos, and helps create an open ecosystem.

What you will do

The Service Quality SDA & TV Coordinator collects and follows up on the main claims from markets for SDA products and supports the Global Contact Center to achieve excellence in Call Avoidance.

ACTIVITIES AND AREAS OF RESPONSIBILITY

• Collaborate with R&D and PL Quality to improve product quality and serviceability
• Attend meeting NPI projects
• Follow Failure to Solution process (Early Warnings and not solved issues)
• Be in contact with Countries for Technical issues
• Provide technical support to GCC
• Train GCC for Call Avoidance and NPI
• Develop Knowledge Base for GCC
• Identify opportunities to improve Call avoidance
• Analyse Technical Pex to identify actions to reduce it
• Organize Technical Training material for the SQ team

What you need to succeed

Must have

Education: Technical Diploma, Bachelor/Master Degree is a plus

Professional Experience: Previous experience of at least 3 years in TV

Languages: Italian & English

Competences & Skills:

• TV Technical Background
• Good at dealing with people and following up
• Very good in English and Italian (Chinese could be a plus)
• Excellent organizational and time-management abilities
• Working knowledge of MS Office (especially Excel)

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Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.