Project Manager – Quality Cases & Warranty Issues

Description

Job Purpose:

The Project Manager will lead, and coordinate activities related to quality cases and warranty issues, ensuring timely resolution and continuous improvement. This role involves managing a small team dedicated to handling warranty-related matters across Italian and external markets, driving cross-functional collaboration, and ensuring customer satisfaction.

Key Responsibilities:

• Project Management:
  • Plan, execute, and monitor projects related to warranty and quality case resolution.
  • Define project scope, objectives, timelines, and deliverables.
  • Coordinate with internal departments (e.g., Quality, R&D, Customer Service, Production) and external stakeholders.
• Team Leadership:
  • Lead and support a small team responsible for managing warranty claims and quality issues.
  • Assign tasks, monitor performance, and foster a collaborative working environment.
• Warranty Case Handling:
  • Oversee the end-to-end process of warranty issue management, from case opening to resolution.
  • Ensure compliance with internal procedures and customer expectations.
  • Analyze recurring issues and propose corrective/preventive actions.
• Quality Improvement:
  • Identify trends and root causes of quality issues.
  • Collaborate with Quality and Engineering teams to implement improvements.
  • Report activities related to warranty and quality KPIs.
• Stakeholder Communication:
  • Act as the main point of contact for warranty-related topics for Italian and international markets.
  • Prepare and present reports to management and customers.
  • Ensure transparent and timely communication across all levels.

Requirements:

• Proven experience in project management, preferably in quality or after-sales service.
• Strong understanding of warranty processes and quality case management.
• Excellent leadership and team coordination skills.
• Fluent in Italian and English; other languages are a plus.
• Strong analytical and problem-solving abilities.
• Proficiency in project management tools and SAP systems.
• Knowledge in site documents review and preparation (i.e POS)

Preferred Qualifications:

• Degree in Engineering, Management, or related field.
• Certification in Project Management (e.g., PMP, Prince2) safety (e.g., NEBOSH, IOSH) are a plus.
• Experience in international environments and cross-cultural teams.

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