Customer Quality Engineer

Take your next career step at ABB E-Mobility with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. We are looking for a Customer Quality Engineer in our plant in San Giovanni Valdarno .

Your Responsibilities:

• Perform performance analysis of the installed fleet of chargers worldwide and report to the Organization and Customers
• Apply problem solving methodology (8D) and work closely with other business functions to accomplish root cause investigation
• Define product Hardware and Software containment, corrective and preventive actions to solve product issues and increase overall quality and reliability
• Implement improvements to process and recommend alternative testing as needed
• Ensure that global software and systems development processes and best-practices are executed in all development projects through a combination of coaching, project audits, and reviews
• Assist the development teams to identify individual project quality risks, and to put in place enough risk mitigation measures
• Coach directly project teams during formal problem solving of customer issues, including the appropriate application of root cause analysis tools (i.e. 8D, 5-Why)
• Be part of product development since early stage to assess product compliance to specification, performance and implementation of lesson learnt • Cooperate to build failure prediction model. Communicate results and business impacts of insight initiatives to internal stakeholders and customer
• Review product standards, asses new product deviation and provide feedback to other departments within the Organization
• Work on site and remotely within international organization and vehicle manufacturers

Your background

• Master’s Degree in Electronics, Computer Science, Mechatronics, Electrical, Automation Engineering
• Collaborative, solution-focused approach and strong written and spoken communication skills
• Affinity with programming skills: Like C++/C/Python/SQL
• 2+ years of professional experience working in Electronic or Electric company in engineering, R&D, service, and/or quality role is a plus
• Automotive market is a plus
• Affinity with power electronics, digital hardware, and circuit theory; deep knowledge is a plus
• Experience on working with laboratory measuring instruments is a plus
• Availability to travel internationally (5%)

Welcome to Operations, where strategic supply chain management and operational excellence meet. Our teams focus on supply chain strategy, vendor partnerships, and KPI tracking to ensure cost-effective operations. We manage transitions to mass production and fulfill European and North American demand from our factories in San Giovanni Valdarno, Italy and Phoenix, USA whilst optimizing the global value chain. Within Operations advanced capabilities drive quality standards and continuous improvement, while HSE ensures safety and environmental compliance. Warranty management and PMO lead operational projects aligned with strategic goals.