Account Manager - Pisa

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About The Role

The Account Management team oversees our restaurant business brand relationships. As Deliveroo continues to grow, we become a major revenue channel for restaurants. We provide the best support and act as consultants who use data‑driven insight and industry knowledge to lead our partner restaurants’ growth.

The AM focuses on the relationship with the network in the Italian market, working with other internal departments (marketing, operations, product) to offer the best consultancy service to our top brands. This role is based in Pisa and reports to the Regional Manager of the region.

As An Account Manager, You Will Be Responsible For

• Manage a portfolio of restaurant brands with a focus on building lasting relationships with the network
• Monitor and analyse performance, share insights with partners and identify opportunities to improve metrics and partner satisfaction
• Negotiate contract terms and conditions according to company goals and partner mix to increase supply quality and improve financial performance and CVP (consumer value proposition)
• Plan portfolio strategy to increase performance, financials and loyalty impacting positively both absolute metrics and relative such as market share
• Control perimeter P&L identifying opportunities and risks

Requirements

• At least 3 years experience in account management or sales
• P&L knowledge and negotiation skills
• Experience creating long‑term relationships
• Demonstrated experience using tools and related project management applications to guide best practice
• Experience in Horeca/restaurants/food Market would be a plus
• Fluency in English would be a plus

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are a technology‑driven company at the forefront of the most rapidly expanding industry in the world. We move fast, value autonomy and ownership, and are always looking for new ideas.

Workplace & Benefits

Benefits differ by country, but we offer many benefits in areas including healthcare, well‑being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country‑specific; please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace represents the world we live in and how beautifully diverse it can be. We have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest‑growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

Seniority level

Seniority level: Mid‑Senior level

Employment type

Employment type: Full‑time

Job function

Job function: Sales and Business Development

Industries: Software Development