Field Services Engineer

Field Services Engineer, Professional Services

Location: Greater Rome Metropolitan Area.

Responsibilities

• Conduct the experiment validation and customer training for Vazyme automated liquid handling workstation.
• Installation and maintenance of liquid handling workstation, extractor, and qPCR.
• Troubleshoot issues related to instruments and the experiment of the automated liquid handling workstation. Perform preliminary on-site failure analysis to identify root cause and feedback to the corresponding company department or personnel.
• Develop and maintain positive relationships with customers.
• Support sales efforts through technical presentations, customer management or organizing seminar.
• Act as a key contributor of customer feedback to marketing and product development teams.

Qualifications

• Master degree in Genetics, Molecular Biology or related subject. Sequencing academic/practical background or work experience, such as library preparation or sequencing operation, is preferred. Undergraduate without standing knowledge and skills is welcomed as well.
• Willingness to travel mainly within the appointed region. For training or occasionals special calls, international traveling including China is required.
• Outstanding problem solving and interpersonal skills. Demonstrated English written and verbal communication and training/presentations skills.