Guest Experience Ambassador - Season 2026 - Taormina

Job Title

Guest Experience Ambassador - Season 2026 - Taormina, Four Seasons Hotels and Resorts

Company Overview

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Location

Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th‑century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin‑starred dining and escape into a Four Seasons world of timeless beauty.

Role Overview

Reporting into the Director of Guest Experience, you will be responsible for responding to a wide variety of guest needs and requests, adding your personal recommendations and touches to ensure that our guests receive the highest levels of service excellence. You will handle all guest interactions with the highest level of hospitality and professionalism, accommodate special requests whenever possible, resolve customer complaints, and assist customers in all inquiries in connection with hotel services.

Responsibilities

• Be responsible for greeting guests, identifying their needs and creating memorable and efficient guest interactions.
• Support in maintaining effective communication with all related departments to ensure smooth service is delivered.
• Engage with hotel guests to enhance the service experience through the introduction of all hotel services and facilities (e.g., Restaurants and Bars, Spa, Concierge, etc.).
• Handle all guest interactions with hospitality and professionalism, accommodate special requests, resolve complaints, assist inquiries, and respond to all guest requests accurately and in a timely manner. Interaction with guests will be in person and by phone.
• Organize itineraries for guests prior arrival, while in house, and support them post‑departure.

Qualifications

• At least a high school diploma.
• Previous experience in a guest‑facing role within luxury front office operations, VIP services, concierge, or equivalent.
• Cross‑cultural sensitivity and customer service orientation.
• A natural talent for ensuring our guests feel at home, excellent communication, interpersonal and relationship‑building skills, and exceptional attention to detail.
• Fluency in English and Italian required. Fluency in a third European language would be an advantage.
• Legal right to work in Italy.

Benefits

• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary dry cleaning for employee uniforms.
• Meals available at our employee restaurant.
• Employee experience initiatives: annual themed employee parties and many ESG events throughout the year.
• Employee recognition programs.
• Opportunities to build a successful career with global potential.

Schedule & Hours

• This is a full‑time position.
• The candidate must have a flexible schedule and work on weekends and holidays.

Seniority level

• Not Applicable

Employment type

• Full‑time

Job function

• Customer Service

Industries

• Travel Arrangements and Hospitality