Junior ICT Support

Company Overview

Facile.it is a leading digital company in Italy specializing in insurance, financial product and household spending comparison. Since 2008 we have helped customers choose the right options quickly and easily. Our Operations Team, based in Cagliari, Catania and Torino, consists of over 400 professionals collaborating across the network. In Cagliari, our consultants manage residential utilities, financial products and insurance services.

What We Offer

• Stimulating work environment: a young team working synergistically towards shared goals
• Professional growth: periodic assessment with incentives based on results, in addition to a fixed salary
• Autonomy and responsibility: freedom to experiment, fail, and try again to grow
• Continuous technical training: classroom sessions and on‑site technical support to develop consulting and sector skills
• Comfortable workplace designed for flexibility and collaboration

Benefits

• Birthday off: enjoy a break from PC, meetings and To‑Do lists on your special day
• Welfare initiatives: specific plans for parents and leisure time
• Psychological support: a dedicated time investment in your well‑being

Requirements

We are looking for a Junior ICT Support professional to join our IT Support team within a dynamic, fast‑growing environment. The role will be the main contact point for internal users and will ensure the proper functioning of the company’s information systems, focusing on daily support and device management.

• Hardware and software support for PCs, servers and resolution of technical problems
• Setup of new workstations and equipment for internal staff (PC, utilities, phones)
• Management of laptops and smartphones via Endpoint Manager and MDM tools
• Configuration and maintenance of IT peripherals
• Active Directory expertise: user, group and policy creation
• Documentation for internal use and end‑users

• Experience: up to 2 years in Help Desk / IT Support
• Technical knowledge
• Microsoft Windows OS and Office 365 support
• Hardware/software troubleshooting at first line
• Basic AD and networking (TCP/IP) for user and connectivity management
• Soft skills and availability
• Strong customer orientation
• Excellent problem‑solving skills
• Reliability and proactivity
• Team‑working capability

The expected salary (RAL) ranges from €24,000 to €27,000.

Seniority Level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Software Development