Front Office Agent

Employerland, on behalf of a luxury 5-star hotel in Cortina d'Ampezzo, is looking for a Front Office Agent.

Position Overview

our Front Office Agents will be the first point of contact with the Hotel's Guests, greeting them always in a very polite and well-spoken manner and deal with all Front Office operations in the Hotel's continuing effort to deliver outstanding guest services.

Main activities

• Administer all Front Office operations such as guests’ registration (check-in / check-out), room inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the Hotel’s SOPs,
• Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns,
• Managing inbound and outbound e-mails and administrative work,
• Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge,
• Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue,
• Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events,
• Completing audit procedures,
• Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner,
• Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures,
• Collaborating with local law enforcement and emergency services when necessary.

Qualifications

• Experience as FO Agent in luxury hotels with luxury standards’ knowledge,
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels,
• Problem solving especially in high-pressure situations,
• Good proficiency in using hotel management software and MS Office,
• Bachelor's degree in Hospitality Management or foreign languages is highly preferred,
• Advanced level of English and Italian; French confidence is a plus,
• Available for shifts during the weekends and holidays and some nights in rotation,
• Legal right to work in Italy.

The selection will take place after reading the information notice according to Art. 13 EU Reg. 679 / 2016. Please read it on the website https://www.employerland.it/it/wp-content/uploads/2024/06/informativa-trattamento-employerland-2024.pdf