After sales zone manager (ref.595)

Stellantis is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions. Our Company's strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our 300,000 people, and our deep roots in the communities in which we operate. We are looking for After Sales Zone Manager

Mission

To ensure the achievement of technical and commercial targets (customer satisfaction) optimizing both process and sell-out actions, by the Authorized repaires

Responsibilities

• Workshop Loyalty: set-up of the sales purchasing target per workshop, constant alignment with Parts ZM and Hub Sales Manager to define commercial policies and animation, definition of action plans and follow up
• Service Marketing activities: definition of the marketing plan at workshop level through the tools and resources made available by PSA: Marketing portal, ATL and BTL plans, POS materials, CRM activities
• Ensure and track service quality, customer satisfaction & Stellantis standards compliance
• Monitor CSI & IACS KPIs and share the action plans with Service Manager
• Share Quality results linked with the remuneration policy
• Manage technical & warranty KPIs including recall campaigns follow up
• Monitor Warranty KPIs and definition of an action plan
• Monitor Technical skills and training follow up
• Manage & track the workshops loyalty, efficiency & business performance
• Workshop KPIs: Saturation
• Productivity – Efficiency
• Service contracts animation

Qualifications

• Strong analysis and sales orientation
• Excellent interpersonal, negotiation and problem-solving skills
• Energy, determination and stress management
• Technical Education and skills on car world appreciated
• Excellent knowledge of the main applications in the MS Office environment, in particular MS Excel
• Good knowledge of the English language

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future. By submitting your application, you are accepting our privacy notice: https://.../en/privacy #LI-Hybrid #LI-BG1