Commis di cucina - nh collection milano touring - minor hotels - southern europe

Location: Italy, Lombardy, Milan

Chef de Partie

Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting a Chef de partie. Reporting to the Executive Sous Chef, the role will cover culinary tasks related to the F&B production for any of our outlets.

This is a full‑time position, 5 days a week with 2 days off. The starting date is estimated in January.

What you’ll do

• Responsible for the assigned station under the supervision of the Sous Chef.
• Ensure adequacy of supplies at the cooking stations.
• Assist in preparing orders, stocking supplies and checking inventories.
• Prepare fresh ingredients for cooking according to recipes and guidelines.
• Test foods to ensure proper preparation and temperature.
• Operate kitchen equipment safely and responsibly.
• Ensure proper sanitation and cleanliness of surfaces and storage containers.
• Follow Standard Operating Procedures and brand identity guidelines.
• Comply with quality assurance expectations and standards.
• Comply with all health, safety and hygiene standards and policies.

What you’ll need

• Passion for the luxury lifestyle hospitality and culinary industry.
• A warm, people‑oriented demeanor and a team‑player attitude.
• A safety‑first approach.
• Positive outlook and dependability.
• Previous experience in similar roles is an advantage.

What we offer

• A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
• Part of Marriott International, the largest hospitality brand in the world – national and internal promotion opportunities.
• World‑class training and development programs tailored to enhancing your skills and helping you grow within the Marriott family.
• Work alongside award‑winning, experienced hospitality professionals.
• Discounted room nights, meals and spa access in more than 9,000 hotels worldwide.
• Discounts for your friends and family.
• 5 euros breakfast when staying at any of our European hotels.
• Performance and recognition programs.
• Wellness and sustainability initiatives.

Guest Experience Expert / Front Desk Agent

Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting a Guest Experience Expert / Front Desk Agent. Reporting to Front Desk Manager, this role will cover front desk and guest services tasks.

This is a full‑time position, 5 days a week with 2 days off. The estimated starting date is January 2026.

What you’ll do – Front Desk

• Organize, confirm and process guest check‑ins/check‑outs according to LQA and Marriott International standards and adapt for any changes.
• Secure payment, verifying and adjusting billing as needed in Opera.
• Complete cashier and closing reports, counting the bank at the end of each shift securely.
• Enroll guests into Bonvoy, Marriott International Loyalty Program.
• Liaise with Housekeeping, Engineering, Reservations and Revenue to ensure smooth operations.
• Process and save daily contingency shift report.
• Engage guests in conversation regarding their stay, property services and local attractions/offerings.
• Anticipate guests' service needs, including asking questions of guests to better understand their potential needs.
• Run daily reports (number of arrivals, departures), identify any special requests and check reports for accuracy.

What you’ll do – Guest Experience

• Create unique and memorable moments for our guests using a variety of tools and material.
• Manage guest complaints following procedures and using internal software.
• Handle all internal and external phone calls, answering within the third ring, guest and talent calls alike, logging all calls in the internal CRM and acting as a dispatch to facilitate guest requests, including wake‑up calls, housekeeping and maintenance.
• Manage and coordinate guest chats, create, monitor and close cases using the appropriate Marriott tool.
• Provide guests with room and hotel information, directions, amenities and local interests over the phone, by email and any other internal communication channels.
• Escort guests to their room and offer orientation inside the hotel property.
• Contact guests prior to arrival to assist with booking itineraries, restaurants, promotions and room packages, special requests and prepare for effective recognition.
• Accept and record wake‑up calls, requests, room service orders, etc.
• Coordinate and handle room service requests, take food and beverage orders for guests who would like to dine and drink in their room.
• Communicate any emergency, lost item or theft to proper security staff and/or authorities.
• Keep contingency lists in case of emergency and communicate any necessary messages.
• Assign appropriate amenities to guests prior to arrival and deliver such amenities on arrival day.
• Respond to and handle guest problems and complaints to the guest's satisfaction.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office and Laundry.

What you’ll need

• A warm, people‑oriented demeanor and a team‑first attitude.
• Positive outlook and outgoing personality.
• Flexibility, problem‑solving skills and multi‑tasking ability.
• Great storytelling skills in English and at least intermediate Italian (both writing and speaking).
• Previous Front Office/Guest Services experience is a big plus.
• Ideally, technical knowledge of GXP and Opera.

What we offer

• A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
• Part of Marriott International, the largest hospitality brand in the world – national and internal promotion opportunities.
• World‑class training and development programs tailored to enhancing your skills and helping you grow within the Marriott family.
• Work alongside amazing talent – award‑winning, experienced hospitality professionals.
• Discounted room nights, meals and spa access in more than 9,000 hotels worldwide.
• Discounts for your friends and family.
• 5 euros breakfast when staying at any of our European hotels.
• Performance and recognition programs.
• Wellness and sustainability initiatives.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.