Technical Support Professional

Apply for the Technical Support Professional role at Siemens in Milano. Join the Smart Infrastructure Building team within the Software Delivery Support organization and make a real impact from day one.

Responsibilities

• Respond to customer inquiries and support tickets related to cloud services.
• Diagnose and troubleshoot issues with cloud applications and configurations.
• Escalate complex problems to R&D teams when needed.
• Communicate clearly and empathetically with customers via email, chat, or phone.
• Provide guidance on using cloud products effectively and follow up to ensure satisfaction.
• Work closely with product, engineering, and operations teams to resolve issues and improve services.
• Create and maintain internal and external knowledge base articles, FAQs, user guides, and training materials.
• Participate in training to stay updated on the cloud offering and support tools/processes.

Qualifications

• Degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1–3 years of experience in technical support or customer service, preferably in a cloud environment.
• Familiarity with networking, operating systems (Linux/Windows), and basic scripting (PowerShell, Bash, or Python).
• Proficiency with at least AWS as a cloud platform; knowledge of Azure or Google Cloud is a plus.
• Familiarity with cloud services such as virtual machines, storage, networking, and identity management.
• Good communication and interpersonal skills; customer‑focused attitude.
• Analytical thinking and problem‑solving ability.
• Ability to work independently and independently across functional teams.
• Passion for continuous growth and learning.
• Respect and appreciation of each person’s uniqueness; willingness to co‑create and share knowledge.
• Proficiency in English and Italian.
• Eligibility to work in Italy.

Benefits

• Hybrid and remote working options enabled by innovative tools and devices.
• Comprehensive health insurance and welfare programs extendable to your family.
• Professional and extraprofessional accident insurance.
• Free on‑site lunch options.
• Wi‑Fi reimbursement and flexible workplace tools.
• Opportunities for continuous learning and career growth.
• An inclusive team culture where you can be yourself.

Siemens is an equal‑opportunity employer. We provide a safe and inclusive work environment based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates. Applications must include a CV in English.