Technical Support Engineer

Technical Support Engineer – Mexico

Company : Livoltek (A Member of Hexing Group)

Location : Mexico

Type : Full-Time

Livoltek, a leading provider of solar energy solutions and a member of the Hexing Group, is seeking a Technical Support Engineer.

This role focuses on after-sales technical support for our range of inverters and battery storage solutions. We are looking for a professional with a solid background in installation, troubleshooting, and maintenance of solar inverters and batteries.

Key Responsibilities :

• Provide technical support to customers and partners for inverters and battery systems.
• Assist in troubleshooting and diagnosing technical issues related to installations.
• Offer remote and on-site support to resolve customer concerns efficiently.
• Conduct training sessions for installers and partners on product usage and best practices.
• Collaborate with internal teams to improve product quality and customer experience.
• Maintain proper documentation of technical support cases and resolutions.

Requirements :

• Hands-on experience in the installation, maintenance, and troubleshooting of inverters and batteries.
• Experience working with installation companies is highly desirable.
• Strong understanding of electrical and solar PV systems.
• Ability to interpret technical drawings, schematics, and manuals.
• Excellent problem-solving skills and a customer-oriented approach.
• Strong communication skills with the ability to train and support customers effectively.
• Relevant technical qualification in electrical engineering, renewable energy, or a related field is preferred.

Why Join Livoltek?

• Be part of a global leader in renewable energy solutions.
• Work in a dynamic and growing industry with career growth opportunities.
• Contribute to a sustainable future by supporting clean energy solutions.

If you have the skills and experience required for this role and are passionate about renewable energy, we would love to hear from you!

How to Apply :

Please send your resume and cover letter to [email address] with the subject Technical Support Engineer – Mexico.