Senior Jira Administrator

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Canonical is a leading provider of open‑source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world’s leading public cloud and silicon providers, and industry leaders in many sectors. The company pioneers global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office‑based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

We are hiring a Jira Administrator to manage the Atlassian Jira Cloud at Canonical, including administration, configuration, automation and integration responsibilities. We expect rigorous documentation practices, effective stakeholder management and the highest engineering quality. Our goal is to enable Canonical engineering and business teams to leverage the power of Atlassian Jira, work on challenging assignments, and make data‑driven decisions.

The role is in the Commercial Systems team that integrates business systems used at Canonical to ensure reliable data flows at the right time to the right place, and to automate business processes across the company. We own a wide range of systems including popular SaaS solutions such as Jira, Salesforce, NetSuite, Greenhouse, GSuite, and a few dozen others. We leverage Python and Go in combination with open‑source tools, such as Airbyte and Temporal, to increase efficiency of business operations.

Location: This role can be held anywhere in the EMEA time zones.

Responsibilities

• Manage Atlassian Jira Cloud at Canonical
• Design, document and implement processes and automation in Jira
• Design, document and implement integrations between Jira and the data warehouse
• Create analytical dashboards to enable stakeholders to make data‑driven decisions
• Create learning resources that scale
• Work with engineering, operations and support teams at a global scale
• Take ownership of critical escalations and resolve them in a timely manner

Qualifications

• Exceptional academic track record from high school and university
• Experience with Atlassian Jira and its ecosystem as an administrator
• Understanding of common Jira usage patterns for technical and non‑technical departments
• Experience as a software developer in Python
• Professional written and spoken English
• Excellent interpersonal skills, curiosity, flexibility and accountability
• Ability to collaborate remotely with a diverse set of team members and stakeholders, remain highly motivated, productive and organized in a fully remote environment
• Ability to travel internationally twice a year, for company events up to two weeks long

Nice‑to‑have skills

• A perspective on process architecture
• Experience with complex cross‑project automation

Benefits

• Distributed work environment with twice‑yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Program
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long‑haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – to succeed we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills and raise your game.

Equal Opportunity Employer

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.