Transportation Representative , NOC - BR Inbound

Overview

The L2 associate acts as the primary interface between Amazon and vendor/seller POCs. L2 Associates are expected to honor requests from vendors to inbound inventory, address shipment concerns, help save freight, and resolve appointment-related queries while providing process improvement suggestions.

Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provide and expedite prompt and efficient service to Amazon customers and delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintain or exceed targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Graduation in any specialization from a recognized university
• Excellent communication skills (written and verbal) in language
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers’ issues through to resolution
• Work successfully in a team environment as well as independently
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates an ability to successfully navigate websites
• Demonstrates proficient knowledge of email applications

Preferred Qualifications

• Logistics background and experience in a similar role
• Proficient in Excel

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Posted: September 1, 2025

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.