Technical Support Engineer

Overview

Help bring AI agents to companies worldwide. Over the next decade, autonomous agents will redefine how we work. Botpress enables companies to build and deploy advanced AI agents that move beyond conversation into real business logic. Our product works today and at scale, across industries, regions, and limitless use cases. As the 3rd fastest-growing B2B AI start-up worldwide, we are at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents. The work is ambitious and the opportunity rare. We focus on deliberate, product-led, capital-efficient growth. If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.

This is a remote role open to candidates based in the European Union or United Kingdom.

About the Role

We’re looking for a Technical Support Engineer who thrives on solving problems and helping users succeed. You’ll work directly with customers to troubleshoot technical issues, answer product questions, and ensure they get real value from the platform. This role is a great fit for someone who loves technology, communicates clearly, and can think on their feet. It’s more than a simple support role — you’ll help shape how users experience and succeed with AI automation.

Location: Paris-based coworking space with a hybrid in-office and remote model.

What Defines You

• Passionate about tech: you understand APIs, integrations, and know how to solve technical problems; development experience is a plus
• Excellent communicator: you enjoy helping others and explaining technical concepts clearly
• Resourceful and inventive: you like tackling challenges and finding effective solutions
• Autonomous and proactive: you take initiative and are always looking for ways to improve things
• Curious and eager to learn: AI fascinates you and you’re excited to work with innovative technologies

Responsibilities

• Investigate and troubleshoot technical issues reported by customers
• Communicate clearly with users via chat, email, and video calls
• Reproduce bugs, document findings, and escalate when necessary
• Collaborate with engineering to surface recurring issues and suggest improvements
• Maintain internal knowledge bases and contribute to external documentation
• Provide guidance on best practices, implementation details, and product usage
• Participate in team processes for support triage, handoffs, and follow-ups
• Continuously look for ways to improve the support experience and reduce friction for users

Requirements

• Strong technical troubleshooting skills and familiarity with modern web technologies
• Comfortable reading and understanding TypeScript, Node.js, JavaScript, and React
• Clear and empathetic communicator
• Able to stay calm and think critically when working through complex problems
• Experience working with APIs, logs, and cloud-based tools
• Knowledge or exposure to AI/LLMs and their applications
• Good knowledge of English and French; bonus: comfortable working in Spanish, Portuguese, or another language in our target regions

About Botpress

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we operate lean and innovative teams that lean on AI for maximum business impact. Everyone at Botpress is encouraged to contribute their unique perspective and talents. We operate mainly in-office, with a culture that values both technical rigor and shared ambition. You’ll be on a team that is not just adapting to the AI revolution, but leading it. Joining our team means helping shape the future of enterprise AI and building technology that will define the next era of business automation.

Benefits

• Work at the forefront of AI-powered automation in a fast-growing start-up
• Dynamic and stimulating environment with opportunities to grow
• Competitive salary and flexible benefits to support well-being