Automation Hardware Technical Support Europe

Overview

Automation Hardware Technical Support Europe role at Beckman Coulter Diagnostics. Remote-based in Italy or Germany. The position reports to the Technical Support Manager and involves second-level support for Automation Platforms in an international environment.

Responsibilities

• Provide second-level technical support by resolving customer problems and issues through expertise and troubleshooting on Automation Platforms.
• Drive service targets while ensuring strong customer satisfaction and retention.
• Apply critical thinking to determine appropriate actions to rapidly repair instrumentation, train customers and Service Engineers, and support the Applications Team.
• Verify operational performance and data quality of systems to support the commercial organization.
• Operate independently in Italian/Germany territory and in Europe as needed (overnight travel required).
• Install and maintain automation instrumentation and systems in hospital and stand-alone laboratory environments.
• Collaborate with a team to share standard methodologies, mentor colleagues, and provide experienced technical support.

Qualifications

• Biomedical engineer or equivalent.
• At least 5 years of Technical Support or Field Service experience with Diagnostics market.
• Early careers are welcome with troubleshooting experience gained during thesis or internships.
• Proficient English, both spoken and written, is mandatory.
• Ability to travel across the country and periodically to other European countries; overnight travel. A current valid driver’s license is required.

Preferred

• Willing to work different shifts/flexible hours as business needs.
• Analytical mindset, able to analyze data, identify problems and find effective solutions.

Beckman Coulter, a Danaher company, offers benefits and supports associates’ lives; details at danaherbenefitsinfo.com. Our culture emphasizes diversity and inclusion, and our work aims to realize life’s potential with a global team.