HELP DESK SPECIALIST - CATEGORIE PROTETTE L. 68/99 (ID-101135)

Help Desk Specialist – Categorie Protette L. 68/99 (ID-101135)

AFOL Milano - Agenzia per la formazione, l'orientamento e il lavoro is looking for a protected category employee (L.68/99) to serve as Help Desk Specialist in an organization that provides digital solutions for the healthcare sector.

Location: Milano

Contract type: Apprendistato, Stage, T. Det, T. Ind

Work Hours: Full time or Part time (36H) – CCNL commercio e servizi

Salary: €24.000

Responsibilities:

• Provide first‑level support to users of the company's software systems.
• Conduct an initial analysis of reported issues (hardware and software).
• Interact with the client via phone or e‑mail to provide initial assistance or gather additional information.
• Escalate complex issues to appropriate technical teams.
• Ensure accurate tracking of actions in the company issue‑tracking system.

Ideal Candidate Profile:

• High school diploma (computer specialist preferred).
• Good knowledge of PC, Microsoft Office, and Linux.
• Preferably at least two years’ experience in a similar role.
• Problem‑solving attitude, strong communication skills, and willingness to help clients.
• Organisational skills.

If you have limited experience, the company may offer an initial stage aimed at learning the role.

Esteemed candidates are welcomed under equal opportunity principles (Dlgs 198/2006, 215/2003, and 216/2003).