IT Support Specialist

Overview

We are seeking an expert IT Support Engineer to join our team. This role involves providing technical assistance, troubleshooting, and support to end-users.

Responsibilities

• Provide timely and effective technical support to end-users via phone, email, or remote desktop sessions.
• Troubleshoot and resolve hardware, software, and network-related issues in a proactive and efficient manner.
• Deploy operating systems, updates, and software packages to ensure seamless system performance.
• Collaborate with the IT team to identify and escalate issues as needed.

Requirements

• 2+ years of experience in Desktop Support or similar roles.
• Strong knowledge of Windows OS, Mac OS, and Linux environments.
• Proficiency in remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP / IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
• Familiarity with ITIL processes for incident, problem, and change management.
• Fluency in English.
• CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.

Preferred Qualifications

• Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
• Knowledge of IT security best practices and protocols.

What We Offer

• The opportunity to work with cutting-edge technologies and shape the future of IT solutions.