Assistant Head Concierge
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice's landmarks from the rooftop Restaurant Terrazza Danieli.
About the Role
The Assistant Head Concierge supports the Head Concierge in delivering exceptional guest experiences and acts as a key liaison between guests and the hotel. This position assists in overseeing Concierge operations, ensuring personalized, anticipatory service that reflects Four Seasons standards of warmth, efficiency, and local expertise.
What You Will Do
- Assist in coordinating all Concierge operations, including Airport Greeters, Limousine Drivers, and guest service requests. Ensure the prompt and professional handling of guest messages, mail, packages, flowers, and other deliveries.
- Ensure timely and professional handling of guest messages, mail, packages, flowers, and other deliveries.
- Maintain strong knowledge of local attractions, dining, theatre, arts, cultural events, and leisure activities to provide expert recommendations and arrange tickets, tours, and reservations.
- Develop and maintain close rapport with frequent and VIP guests, ensuring that their preferences and expectations are consistently met and communicated to the Reservations and Front Office teams.
- Collaborate closely with the Front Desk, Reservations, Concierge and Bell Staff, to ensure seamless guest arrivals and departures.
- Lead, train, and motivate the Concierge team to deliver intuitive, guest-focused service at all times.
What You Bring
- 3-5 years of experience in a senior Concierge role within a luxury hotel environment.
- Strong communication, organizational, and problem‑solving skills.
- Deep passion for hospitality and exceptional customer service.
- In‑depth knowledge of the local area and ability to anticipate guests' needs.
- Ability to remain composed under pressure and handle multiple priorities. A professional, poised, and polished presence that embodies the spirit of service excellence.
What We Offer
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
Schedule & Location
- Full‑time position based at Hotel Danieli, Venice
- Flexibility to work weekends and holidays as needed.
- You must possess the legal right to work in Italy and have fluency in English and Italian.