Guest Service Agent - Bulgari Hotel Milano
Guest Service Agent - Bulgari Hotel Milano
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Operate telephone switchboard, process wake‑up calls, and direct calls to the appropriate extension.
Receive, record, and relay messages accurately. Log all guest requests or issues into the computer, contact appropriate individuals or departments (e.g., Bellperson, Housekeeping), and follow up with guests to ensure their requests have been resolved to their satisfaction.
Provide information to guests about room features, property amenities, local areas of interest, and assist with internet and guest‑room entertainment.
May process room service orders, answer menu‑selection questions, and record transactions in the point‑of‑sale system.
Follow all company policies and procedures; maintain a clean and professional appearance, confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
Speak with others using clear and professional language; comply with quality‑assurance expectations and standards.
Physical requirements: stand, sit, or walk for extended periods; move, lift, carry, push, pull objects weighing ≤10 pounds without assistance.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
Equal Opportunity Employment
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or others protected by applicable law.
Company Overview
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour, and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industry
Hospitality