Client Service Specialist (Operations)

Join us as a Client Service Specialist (Operations) at Nexi Italy

Job Description

Shape the Future of Payments with Nexi in 2025. Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

As a Customer Service Specialist, you’ll join a collaborative and forward-thinking team based in Milan. In this role, you’ll take care of our large customers (Corporate) in the post-sale phase and be in contact with the most important brands and companies in Italy.

Your Main Goals Will Be

• NPS
• strengthening our role as a partner of the Client in achieving his business goals

About Your Future Role

In this position, you will:

• listen to the customer's needs: your relationship with the Customer must be a sentinel of new business opportunities
• address and follow up on post-sales issues; return appropriate feedback to the Customer
• monitor the quality of service (KPIs/SLAs)
• set-up/coordinate Service Meetings
• manage special business initiatives (e.g. upgrade POS, advanced reporting development, etc.)

What Makes You a Great Fit

We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications

• customer obsession mindset
• desire to know and learn Nexi solutions and be promoters towards customers
• good communication skills (both written and verbal)
• organizational skills (e.g. time/escalation management)
• problem solving
• negotiation ability (vs internal/external stakeholders)

Bonus Skill

• good ability to manage internal/external pressures
• good team player

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• attractive salary and a competitive benefits package to reward your expertise and contributions
• tech equipment: get the tools you need to succeed, including the latest technology to support your work
• join an international team: collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• grow and develop: gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Diversity and Inclusion at Nexi

We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.

Your Next Step Starts Here

If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!