Sales Manager

Overview

Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house. The hotel has won the award for the World’s Best Service, by Travel + Leisure that recognizes excellence in every component of the life of the hotel. Park Hyatt's expansive 5-star rooms & suites, some of the most luxurious accommodation in Milan, beautifully blend authentic Italian finishes with sleek amenities and state-of-the-art technology.

Report to Director of Sales & Marketing

Responsible for :

To increase business opportunities for sale of hotel rooms / suites, outlets, and services sales to main stakeholders, accounts and key decision makers in selected markets and segments.

Main Duties and Responsabilities :

• Manage proactively and scout business opportunities to contribute to overall hotel revenue
• Promote and communicate effectively the hotel’s identity and unique selling points establishing and maintaining optimal relationships with all relevant clients in the defined sales segment, working to meet the departmental sales targets
• To solicit and develop new business from identified market segments and sources of business
• To identify new sources of business based on economic trends and opportunities
• To retain business by adhering to established retention strategies
• To represent the hotel and Hyatt brand in selected trade shows and sales missions with the goal of maintaining relationships with key accounts, scout new ones and contribute to overall hotel revenue opportunities To input client data on a timely basis and accurately in all relevant hotel systems and tools
• To review together with the Director of Sales & Marketing production of selected segments and accounts identifying opportunities and business opportunities
• To reach and exceed the goals set by the Director of Sales & Marketing
• To liaise closely with the Groups & Event Sales Manager to drive business to the segment
• To assist in monitoring activities of competitor hotels
• To provide the Director of Sales & Marketing with feedback from market to tailor hotel strategies
• To assist in the development of strategies geared towards increasing sales and productivity throughout the hotel
• To ensure that all departmental reports and related correspondence are completed in liaison with the Director of Sales & Marketing on a timely matter
• To assist the Director of Sales & Marketing in the implementation of the annual Sales Business Plan identifying strategies to reach selected goals
• To ensure that incoming sales enquiries are appropriately handled
• To carry out the sales solicitation strategy selected markets
• To comply with Hyatt Hotels Corporation’s Brand Philosophy and act as an ambassador at all times
• To work closely with hotel’s reservations department to ensure that all booking enquiries are correctly handled and implemented

Other Duties :

• To maintain and adhere to Hotel standards and grooming
• To provide a caring, friendly, courteous and professional service at all times
• To maintain good working relationships both within hotel and outside organization
• To adhere to the hotels rules and regulations, in particular, policies and procedures relating to Fire, Hygiene and Safety
• To comply with local legislation as required
• To respond to changes in the department as dictated by hotel / industry needs
• To maintain a flexible attitude in the given job function so to perform any other reasonable duty and responsibility which may be assigned to you, including redeployment to other departments / areas if required, in order to meet business demands and guest service needs
• To attend training and meetings as required by hotel and organization

Benefits :

12 free nights per year of service across Hyatt Hotels worldwide Employee and Friends & Family rates across Hyatt Hotels worldwide Dry cleaning of business clothes Continuous Learning & Development opportunities Staff celebrations Welfare Plan Urban public transport plan - ATM Milano