IVECO – CUSTOMER SERVICE Parts Help Desk Manager

IVECO – CUSTOMER SERVICE Parts Help Desk Manager

PHD = Parts Help Desk, team handling all dealers’ and internal requests related to Trucks and Bus Spare Parts :

• Ensure the correct Parts identification when the Parts catalogue is not clear / complete
• Contribute to complete / fix the Parts catalogue, activating the team in charge of the catalogue
• Identification of possible Parts alternatives if a given part is not available
• Identify Parts needed for eventual retrofits
• Verify the availability and completeness of the Spare Parts catalogue for all new product launches
• Liaise with Engineering Dept. and Service Lifecycle to sort all possible doubts and issues

Directly leads the team of all agents of the PHD - 2nd level (most specialized people in central staff with accesses to most advanced Parts systems and interfaces, including Engineering ones)

Functionally coordinates all agents of PHD - 1st level (teams in EMEA markets with standard Parts knowledge and accesses to common Parts systems and interfaces)

Professional Requests :

Technical competences in automotive / parts / services

English fluent

Strong attitude in problem solving