American Study Abroad Program Coordinator

Position

Milan Program Coordinator

Reports to : Vice President of Program Services

Requisites :

• Excellent communication skills in both English and Italian
• Knowledge of American Higher Education systems and study abroad programs
• Attention to detail
• Good customer service skills
• Events management experience
• Knowledge of Microsoft Office
• 2-4 years experience
• Flexibility
• Independent worker

Duties

• Manages logistics for student arrival and coordinates student orientation (reserving spaces, content, power point updates, arrival events, tours, etc.)
• Develops, manages and executes inclusive events and overnight excursions according to SAI procedures
• Advises and assists students: assists with roommate disputes; homesickness; serious concerns; is available to accompany students to doctor appointments, police station and elsewhere as required
• Serves as emergency contact 24 / 7 while programs are in session
• Manages facebook / twitter accounts and social media
• When required, executes SAI Disciplinary Procedures
• Manages programming budgeting and reconciliation according to SAI Accounting Procedures
• Manages invoicing and billing for housing including damage reporting
• Manages, with great tact and diplomacy, all vendor and partner relationships (schools, housing, other third parties)
• Manages housing and housing assignments, including selection of apartments that meet SAI standards and handles maintenance, cleaning and coordinating linen cleanings and general student satisfaction
• Communicates with parents / students before, during and after the semester according to SAI’s Communication Policy
• Supports the Vice President as needed
• Assists with customized faculty led programs as needed including research, development, pricing, preparation of pre-departure materials and execution of programs
• Other duties as assigned

Available : Immediately. Salary commensurate with experience. Requires some night and weekend work.

Application Question(s) :

• Are you willing to work some evenings and weekends?
• Do you live in or close to Milan?
• Education
• Bachelor's (required)
• Language
• English (required)