TikTok Shop - Fulfillment Operations Manager (Warehouse Onsite)

Overview

Global Operations – TikTok Shop - Fulfillment Operations Manager (Warehouse Onsite)

Location: Milan

Employment Type: Regular

Job Code: A167722

Responsibilities

• Manage and control performance and capacity of External Fulfilment Logistics providers (3PL)
• Monitor and analyze customer experience and operation performance, maintain and develop KPIs and SLAs with 3PL in a dynamic growing environment
• Lead the conceptualization, design, and implementation of forward-thinking solutions, addressing supply chain and logistics challenges within TikTok Logistics with a strong focus on efficiency, speed, scale, and predictability
• Work collaboratively across teams to gather and define comprehensive business requirements, ensuring that solutions are tailored to meet the specific needs of the supply chain and logistics operations
• Manage relationships with multiple internal customers within the third party facility and cross-functionally across the organization
• Recognize improvement opportunities specific to the cost and quality of services to be provided. Create documented business cases, present business cases to peers and leadership for approval, and provide ongoing project management
• Collaborate closely with the systems teams to create and refine capability roadmaps that outline the development and integration of new technologies, tools, and systems required to implement the proposed solutions effectively
• Drive the development of innovative solutions designs that leverage industry best practices and emerging technologies to address the unique challenges of the TikTok Shop Operations landscape

Minimum Qualifications

• Bachelor's degree in Logistics, Operations, (Industrial/Mechanical) Engineering, Business Administration, or a related field
• 5 years of experience in logistics operations and at least 3 years of experience in e-fulfillment
• Solid working experience and relationship with fulfillment service provider(s)
• Fair understanding in any segment of eCommerce logistics operation, including (but not included in) data integration, fulfillment warehousing, first-mile pickup, parcel sorting, middle-mile, courier delivery, return process, import clearance
• Proficiency in oral and written English and Italian to support daily operations management
• Able to work full-time onsite at the fulfillment center

Preferred Qualifications

• Proven operations leadership experience in a fast-paced process driven environment
• Excellent problem-solving skills: capable of identifying, assessing and mitigating risk and driving for solutions
• Excellent analytical skills: capable of identifying, assessing and mitigating risks or critical issues using data
• Good project management skills: theoretical and practical knowledge of Lean techniques such as Kaizen or Six Sigma
• Fluent in Mandarin Chinese is a plus to better support our global selling business operations

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.