Europe Service Engineer (Health Medical Equipment)

Europe Service Engineer (Health Medical Equipment) – Samsung Italia

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Position Summary

Why join us: Our mission is to make a difference in people’s lives. We strive for excellence and understand that it’s our people who make it possible. If you want to be part of innovation, join us and discover your potential.

Responsibilities

• Provide technical assistance to local and European HME customers directly or through certified Service Partners. Ensure the required level of customer satisfaction by implementing the most efficient Service strategies and processes.
• Provide direct assistance to the customer where needed, remotely or directly on site.
• Provide equipment installation to the customer where needed, directly on site.
• Support the European Service network dedicated to customers and partners.
• Manage NPI (New Product Introduction) closely liaising with HQ and preparing documentation and training when needed.
• Train European Service partners, Corporate dealers according to the Company’s service strategy.
• Ensure that European Service networks perform accordingly to the required standards (quality, customer satisfaction, costs, etc.), implementing and monitoring performance KPIs.
• Propose and implement corrective actions and improvements of Service procedures and task flows.
• Ensure that the customer claim is efficiently taken care of through the different levels of service escalation and screening (call centre / Service partners / direct assistance).
• Produce the required Service reporting to HQ and to local management.
• Communicate with HME European sales in order to provide the customer with an integrated, high quality service, and to improve the overall customer satisfaction.

Skills and Qualifications

• Educational Background: High School, Bachelor.
• Professional Background: 3-5 years’ specific experience in XRay/CT modality.
• Computer Knowledge: Very good MS Office tools.
• Language Knowledge: Very good spoken and written Italian and English.
• Travel: 80% Europe and domestic; international transfers may occur.
• Other skills: Project management, problem solving, multi-tasking management.

Starting Date: October/November

Benefits

• Hybrid working
• Access to discounts on a wide range of Samsung products
• Wellness and well-being benefits
• Training portals
• Tickets Restaurant

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

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