Customer Project Management Associate Manager - BU Foundations

Customer Project Management Associate Manager - BU Foundations

Our Best is Beauty's Next.

Reporting directly to the BU Foundations Sr. Director, you will play a pivotal role in shaping the success of the Foundations Business Unit by coordinating and inspiring the team of Customer Project Managers (CPMs). This position is not only about operational excellence—it’s about driving innovation, fostering market-driven product development, and ensuring every customer project reflects our commitment to excellence and creativity.

Why This Role Matters

You will be at the intersection of market insight, product innovation, and flawless execution, ensuring that every project contributes to our vision of delivering cutting‑edge foundation solutions that anticipate market trends and delight consumers worldwide.

Responsibilities

• Lead and empower a team of Customer Project Managers, promoting a culture of innovation and customer-centricity.
• Facilitate regular team meetings to share best practices, resolve challenges, and align on priorities that accelerate product development and market responsiveness.
• Cultivate strategic customer relationships to strengthen credibility and transform insights into breakthrough product concepts.

Project Oversight

• Monitor progress of key customer projects, ensuring timelines, budgets, and quality standards are met while maintaining a focus on creative solutions and differentiation.
• Act as escalation point for critical issues, driving resolution with agility and collaboration.

Process Improvement

• Identify and implement process enhancements that boost efficiency and enable faster innovation cycles.
• Champion the deployment of tools and methodologies that support data-driven decision‐making and creative problem‑solving.

Stakeholder Engagement

• Collaborate closely with Marketing, Sales, Operations, and R&D to ensure seamless execution and alignment with market trends and consumer expectations.
• Maintain strong relationships with key customers, translating their needs into innovative product strategies.

Reporting & Analysis

• Provide regular reporting on project status, risks, and performance metrics to BU Senior Director.
• Analyze trends and propose corrective actions to improve overall project health and accelerate time‑to‑market for new products.

Requirements

• Deep knowledge of the Makeup Market, with a strong orientation toward Foundation innovation and a proven passion for end‑to‑end product development and launch strategies.
• Demonstrated experience in project management, ideally in a customer‑facing role within cosmetics or beauty.
• Strong leadership and team coordination skills, with the ability to inspire creativity and accountability.
• Excellent communication and stakeholder management abilities.
• Strategic and analytical mindset with attention to detail and curiosity for emerging trends.
• Familiarity with project management tools and methodologies (e.g., SAP, MS Office).
• Fluent in English; other languages are a plus like French and Korean.
• Previous coordination or people management experience.
• Ability to thrive in a fast‑paced, matrixed environment.
• Willingness to travel globally.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Product Management and Project Management
• Cosmetics and Personal Care Product Manufacturing