Travel Trade Support Executive - Southern Europe

Location : Italy, Milan

• Department : Sales & Marketing
• Employment type : Full-time
• Experience : Not Applicable

The Travel Trade Support Executive - Southern Europe is responsible for supporting the team of Account Directors located in Southern Europe through timely and accurate delivery of a series of administrative tasks.

The role is responsible for keeping in regular contact with the Customers managed by the team of Account Directors within the geographic market, assisting them with conversion of FIT enquiries, special requests, investigations on unpaid commissions, etc. The role is also required to have regular communications with the sales teams at property level, to ensure the information provided to Customers is always current and personalized.

Responsibilities

• Prepare quotes and detailed offers for all groups leads as directed by the Account Directors and Account Managers
• Distribute quotes and proposals to Customers and keep track of every detail through regular updates on OSC and all internal documents for revenue generation tracking
• Track option dates and support Account Directors and Account Managers with communications to Customers during the negotiation process
• Prepare Groups Contracts on behalf of Account Directors and Property DOS for all confirmed groups
• Act as Bellini Club Concierge for all member agencies owned by Account Directors / Managers within the assigned geographic territories
• Proof for accuracy all annual agreements, ensure all agreements are signed and uploaded in OSC on a timely manner
• Produce regular Production and Pace reports for BC member agencies within the territory
• Ensure all relevant information about agencies members of all consortia are constantly updated
• Enter new prospect accounts into OSC as directed by the Account Directors / Managers
• Assist Account Directors / Managers in ensuring the websites of Tour Operators are reflective of accurate Belmond product information and all info is portrayed to be on brand
• Complete competitive analysis as required by Account Directors / Managers, research Accounts that sell and promote direct competitors
• Prepare TO Contract Agreements, in keeping with Belmond standards and templates, for all Tour Operators that are negotiated and contracted “above property”
• Maintain accurate and up to date Account and Contact data in OSC as directed by Account Directors / Managers
• Update sales activities in OSC as directed by Account Directors / Managers
• Produce and analyse monthly and quarterly production reports as required by Account Directors / Managers, with proficient and proactive use of all available Account Management and Business Intelligence tools (OSC, Tableau, Pipeline Tracker, Groups Drumbeat, etc.)
• Process supplier invoices through Workday and keep track of expenses related to sales activities carried out by Account Directors / Managers and monitor year-to-date expenses are in line with budgeted funds
• Be constantly informed of all latest Belmond products’ news, offers, promotions, etc.
• Provide sales teams with access to the most current presentations, collateral for every Belmond product through Info Hub and every other available source of information
• Assist Account Directors / Managers in organizing, planning and executing all Customer events, including roadshows, trade shows, sales missions, and inbound sales trips for property-based sales directors.
• Assist in setting up and managing WebEx product training sessions for both property-based sales directors and above property account directors / managers
• Support Account Directors / Managers with the organization and delivery of virtual Customer sales events and presentations
• Manage invitation process to all sales events, RSVPs, follow-ups, and all administrative communications to Customers and Property-based sales team on behalf of Account Directors / Managers
• Assist PSTs for Southern Europe on special projects as directed by the Divisional Director of Sales, Southern Europe
• Provide ad hoc support to Northern Europe BCO teams on special occasions (cover for temporary leaves of absence, etc.), as defined by DDOS, Southern Europe
• Process supplier invoices through Workday and keep track of expenses related to sales activities carried out by Account Directors / Managers and monitor year-to-date expenses are in line with budgeted funds
• Complete any additional task that is directly related to increase the team of Account Directors / Managers productivity and efficiency as directed by the Divisional Director of Sales or the VP, Global Sales.
• Serve as “out-of-office” backup for Account Directors / Managers when they are travelling on business
• Attend and actively contribute to regular sales meetings
• Master usage of all available BI tools provided by Tableau, and implement a regular strategic analysis of markets, properties and account performance.
• Assist Account Directors and Account Managers in maintaining a clean database of all their owned account