Operations Team Leader

Operation Team Leader is responsible for team coordination and is accountable for achieving internal targets.

The resource reports directly to the Customer Operations Lead.

The resource will lead an internal team of fewer than ten people within the pharma industry, overseeing:

• Change control
• CAPA
• Deviations
• Facility Management
• Procedures
• Computer System Validation
• Trainings

The resource will also support, through her/his expertise, other functions in delivering intermediate level activities.

Responsibilities

• Implements and monitors KPI scoreboards to meet internal and external targets.
• Plans with team members activities priority.
• Develops short‑term strategies and execution plans, takes action to ease processes, escalates critical issues to higher functions.
• Reports to higher functions on KPI status, activity blocks and actions taken.
• Supports Customer Operations Lead in defining long‑term strategies.
• Adds new projects and tasks to team activitiesli>
• Monitors training needs.
• Implements and sustains periodic reviews with team members.
• Acts as internal quality control for activities performed by team members.
• Supports, with her/his expertise, other functions in delivering intermediate level activities.

Qualifications

• Experience in pharma industry relevant fields, as consultant or direct employee (must have).
• 2+ years’ experience in pharma industry relevant fields, as consultant or direct employee (preferred).
• Experience in team leading (must have).
• English (must have).
• Major Microsoft 365 apps knowledge – Outlook, Excel, Word, Powerpoint (must have).

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Business Consulting and Services