OMNICHANNEL RETAIL OPERATIONS PROJECT MANAGER (Temporary Contract)

Overview

Within the Omnichannel Department in Rome, we are searching for an Omnichannel Retail Operations Project Manager (temporary position).

Reporting to Omnichannel Adoption & Digital Store Operations Senior Manager, the selected candidate will be responsible for supporting process improvements and standardizing store operations by making central recommendations and guidelines. He / she will support local experts in resolving issues, implementing best practices, and enhancing operational excellence.

Accountabilities

• Support process improvement and retail engagement on store operational process, tools, program, and provide central recommendation, liaising with relevant stakeholders (F&A, Retail, Training, Merchandising, VM, Logistic, HR).
• Responsible for maintaining focus on consistency and Excellence in all countries, defining Central Guidelines, and providing prompt and accurate operational and administrative input to the local Retail Network.
• Communicate effectively across teams to support digital transformation and share best practices.
• Support local market subject matter experts to resolve store operational issues and implement improvements and best practices to ensure all operational procedures are properly executed.
• Effectively communicate with team members, management, and other involved departments and local teams to standardize processes aimed at operational excellence.
• In-store procedure management (Omnichannel Bvlgari Store Essential update).
• Identify the business challenges and the changes needed to deploy the relevant digital tools, processes, and procedures to improve the digital store operation of experiential products in the following areas : Revenue driver, experience, and Drive to store.
• Collect and monitor challenges / success stories to mitigate recurring store issues and share best practices.

Qualifications / Professional Capabilities

• Bachelor's or Master’s degree, preferably in a Business, Economics or Engineering
• At least 2-5 years of experience in Retail / Project-Product Management, preferably in Luxury companies
• Retail store experience is a plus
• Knowledge of the relevant retail operation processes and technical terminology
• Interest / experience in digital technologies, UX / CX design, and business development
• Excellent communication and presentation skills, as well as fluency in English

Personal Competencies

• Analytical, intuitive, creative mindset
• Strong collaboration and interpersonal skills
• Strong planning and organizational skills
• Negotiation
• Flexibility