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Bilingual Fleet Operations Specialist – GE/EN (F/M)

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Milano
EUR 50.000 - 70.000
Sii tra i primi a mandare la candidatura.
5 giorni fa
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Bilingual Fleet Operations Specialist – GE/EN (F/M)

Join Otoqi as a Bilingual Fleet Operations Specialist. The role focuses on ensuring high quality service and operational performance for our car‑sharing partners across France, Germany, Italy, and the Netherlands.

Job Description

  • Oversee daily operations for key car‑sharing partners, monitoring missions and resolving issues to maintain on‑time completion.
  • Serve as the primary point of contact for the driver community, building long‑term relationships and support before, during, and after missions.
  • Coordinate client back office and allocate missions to drivers.
  • Track assignments in real time to confirm correct driver assignment.
  • Suggest process improvements to minimize operational issues.
  • Provide data‑driven insights and reporting to the Driver Acquisition team to inform recruitment needs.

Expected Outcomes

  • High driver engagement and improved retention.
  • Strong customer satisfaction with reliable service and fewer escalations.
  • Efficient mission allocation with faster assignment times.
  • Clear process enhancements driven by actionable insights.
  • Timely recruitment feedback ensuring suitable driver onboarding.

Your Profile

  • At least 1 year of operations experience, ideally in a fast‑paced or mobility environment.
  • Structured, efficient problem‑solver capable of rapid decision making.
  • Dynamic, eager to learn, thriving in a changing environment.
  • Resilient and calm under pressure with effective decision skills.
  • Excellent interpersonal and communication skills; handles multiple calls simultaneously.
  • Fluent in German; proficient in English.

Nice To Have

  • Experience in delivery, fleet management, or car‑sharing operations.
  • Familiarity with real‑time tracking tools or operations management software.
  • Basic data analysis skills to identify trends and propose improvements.
  • Fluency in Italian.

Values at Otoqi

  • Innovation – pioneering solutions for automotive logistics.
  • Customer focus – building trust and transparency with partners.
  • Team spirit – promoting collaboration and shared success.
  • Determination – relentless pursuit of excellence.

What Else We Offer

  • Career development – autonomy and growth opportunities.
  • International environment – operations in France, Italy, Germany, with expansion plans.
  • Flexible work policy – hybrid/remote options for work/life balance.

Other Details And Perks

  • Contract type: 3° livello CCNL Commercio
  • Meal vouchers: 8€/day
  • Additional perks: mental health coaching, daily snacks and fruit, learning budget.

Interview Process

  • Phone interview with Hermine (Talent Acquisition Manager) – 30 minutes.
  • Interview with Enrico (Business Unit Manager) or Daniele (Operations Manager) – 1 hour.
  • Technical interview with Enrico (Business Unit Manager) – 1 hour.

Seniority level

Entry level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Transportation, Logistics, Supply Chain and Storage