Bilingual Fleet Operations Specialist – GE/EN (F/M)

Bilingual Fleet Operations Specialist – GE/EN (F/M)

Join Otoqi as a Bilingual Fleet Operations Specialist. The role focuses on ensuring high quality service and operational performance for our car‑sharing partners across France, Germany, Italy, and the Netherlands.

Job Description

• Oversee daily operations for key car‑sharing partners, monitoring missions and resolving issues to maintain on‑time completion.
• Serve as the primary point of contact for the driver community, building long‑term relationships and support before, during, and after missions.
• Coordinate client back office and allocate missions to drivers.
• Track assignments in real time to confirm correct driver assignment.
• Suggest process improvements to minimize operational issues.
• Provide data‑driven insights and reporting to the Driver Acquisition team to inform recruitment needs.

Expected Outcomes

• High driver engagement and improved retention.
• Strong customer satisfaction with reliable service and fewer escalations.
• Efficient mission allocation with faster assignment times.
• Clear process enhancements driven by actionable insights.
• Timely recruitment feedback ensuring suitable driver onboarding.

Your Profile

• At least 1 year of operations experience, ideally in a fast‑paced or mobility environment.
• Structured, efficient problem‑solver capable of rapid decision making.
• Dynamic, eager to learn, thriving in a changing environment.
• Resilient and calm under pressure with effective decision skills.
• Excellent interpersonal and communication skills; handles multiple calls simultaneously.
• Fluent in German; proficient in English.

Nice To Have

• Experience in delivery, fleet management, or car‑sharing operations.
• Familiarity with real‑time tracking tools or operations management software.
• Basic data analysis skills to identify trends and propose improvements.
• Fluency in Italian.

Values at Otoqi

• Innovation – pioneering solutions for automotive logistics.
• Customer focus – building trust and transparency with partners.
• Team spirit – promoting collaboration and shared success.
• Determination – relentless pursuit of excellence.

What Else We Offer

• Career development – autonomy and growth opportunities.
• International environment – operations in France, Italy, Germany, with expansion plans.
• Flexible work policy – hybrid/remote options for work/life balance.

Other Details And Perks

• Contract type: 3° livello CCNL Commercio
• Meal vouchers: 8€/day
• Additional perks: mental health coaching, daily snacks and fruit, learning budget.

Interview Process

• Phone interview with Hermine (Talent Acquisition Manager) – 30 minutes.
• Interview with Enrico (Business Unit Manager) or Daniele (Operations Manager) – 1 hour.
• Technical interview with Enrico (Business Unit Manager) – 1 hour.

Seniority level

Entry level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Transportation, Logistics, Supply Chain and Storage