Italian Customer Support Remote from Greece

Solo per membri registrati
Monza
Remoto
EUR 30.000 - 40.000
Descrizione del lavoro

What you will do

  • Communicate with customers via phone, chat & e-mail
  • Track and follow cases to ensure they close in an efficient and timely manner
  • Maintain high customer satisfaction representing a major brand
  • Provide troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage / secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts

What you will bring

  • Fluency in Italian
  • Intermediate English
  • Familiarity with iOS and / or macOS or comparable technology is preferred
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills

What We Offer

  • Relocation support: Flights, accommodation & housing assistance all at no cost to you
  • Competitive monthly salary plus 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Full training by certified instructors on products and customer service techniques
  • Professional growth and development opportunities
  • Special events, community involvement and social responsibility initiatives
  • Free online Greek language courses
  • State-of-the-art premises providing a great working environment with relaxing break areas

Key Skills

Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1